Refund policy

We hope you love everything you order from Bishop’s Remedy. But if something’s not quite right, we’re happy to help with an exchange, store credit, or refund on full-priced items that are in their original unused condition and have their original packaging.

Please email us within 14 days of receiving your order at frances@bishopsremedy.com with your order number and a note about what you’d like to return to start the process.

Carefully re-package the items for the return trip so as not to incur damage and use a tracked courier service, as we can’t take responsibility for lost or damaged parcels.

Return shipping costs are covered by the customer.

You can choose from:

  ⋄ Exchange (depending on stock availability)
  ⋄ Store credit for the full value of item (no expiry)
  ⋄ Refund to your original payment method

Discounted and seconds are final sale and cannot be returned.

Shipping charges from your original order are non-refundable.

All returns are at the discretion of Bishop’s Remedy.

FAULTY OR DAMAGED ITEMS

We check every order carefully before it leaves us and test each batch of candles, but if you receive a faulty, damaged, or incorrect item, please contact us straight away.

If the item is confirmed faulty, we’ll offer a replacement (if available) or your choice of a store credit or refund, including any shipping costs incurred.

Please return faulty goods within 14 days of receiving them.

GIFT CARDS

Gift cards are the perfect way to let someone choose their own Bishop’s Remedy favourites – but please note they are non-refundable and cannot be exchanged for cash.

Each card is valid for two years and can be used online at checkout. Make sure the recipient’s email is entered correctly, especially if you’re scheduling a delivery—once a gift card is sent, it’s considered delivered, and we can’t resend or cancel it.

Need Help?

If you have any questions about returns, exchanges, or anything else, email me anytime at frances@bishopsremedy.com . We’re always happy to help.