Privacy policy

Overview This Privacy Policy describes how Bishop's Remedy ("we", "us", "our") collects, uses, holds, and discloses personal information when you visit or purchase from our website, and outlines your rights under the New Zealand Privacy Act 2020.

This policy applies to all users of our site, including browsers, customers, and anyone who contacts us.

1. What Personal Information We Collect Depending on how you interact with us, we may collect:

  • Contact details — name, email address, phone number, postal and delivery address
  • Order information — items purchased, order value, order history
  • Payment information — processed securely by our payment providers; we do not store full card details ourselves
  • Account information — if you create an account with us
  • Communications — messages you send us via email, contact forms, or social media
  • Technical information — IP address, browser type, device information, and browsing behaviour on our site, collected via cookies and similar technologies

We only collect personal information that is necessary for the purposes set out in this policy.

2. How We Collect Personal Information Wherever possible, we collect personal information directly from you — for example, when you place an order, create an account, subscribe to our newsletter, or contact us.

Some technical information is collected automatically through cookies and analytics tools when you browse our site (see Section 7).

3. Why We Collect Personal Information We collect and use personal information to:

  • Process and fulfil your orders, including payment, packing, and delivery
  • Communicate with you about your order, account, or enquiries
  • Send you marketing communications, where you have opted in, which you can unsubscribe from at any time
  • Improve our website, products, and customer experience
  • Meet our legal and accounting obligations
  • Prevent fraud and protect the security of our site

4. Who We Share Personal Information With We do not sell your personal information. We may share it with:

  • Shopify Inc., who host our online store and process orders on our behalf
  • Payment processors (such as Shopify Payments, or similar), to process transactions securely
  • Courier and delivery providers, to deliver your order
  • Email marketing and analytics providers, where you have opted in to marketing communications
  • Government agencies or law enforcement, where required by law

Some of these providers may store or process information on servers located outside New Zealand. Where this occurs, we take reasonable steps to ensure your information continues to be protected in a manner consistent with the Privacy Act 2020.

5. Data Storage & Security We take reasonable steps to protect your personal information from loss, unauthorised access, use, modification, or disclosure. Our store is hosted on Shopify's platform, which maintains its own security standards for data in transit and at rest.

No method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

6. How Long We Keep Your Information We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (for example, tax and accounting record-keeping obligations).

7. Cookies Our website uses cookies and similar technologies to operate the store, remember your preferences, and understand how visitors use our site. This may include cookies set by Shopify and by third-party analytics or advertising tools.

You can control or disable cookies through your browser settings, though some parts of our site may not function properly as a result.

8. Your Rights Under the Privacy Act 2020, you have the right to:

  • Ask for access to the personal information we hold about you
  • Ask us to correct any personal information that is inaccurate, incomplete, or out of date
  • Withdraw consent to marketing communications at any time

To make a request, contact us using the details in Section 11. We will respond within a reasonable timeframe and in accordance with our obligations under the Act.

9. Children's Privacy Our website and products are intended for use by adults. We do not knowingly collect personal information from children without appropriate consent from a parent or guardian.

10. Privacy Breaches If a privacy breach occurs that has caused, or is likely to cause, serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as soon as practicable, in line with our obligations under the Privacy Act 2020.

If you believe your privacy has been breached, you can contact us directly (Section 11), or lodge a complaint with the Office of the Privacy Commissioner at privacy.org.nz or by phone on 0800 803 909.

11. Contact Us If you have any questions about this Privacy Policy, or wish to access or correct your personal information, please contact us at:

Bishop's Remedy frances@bishopsremedy.com

12. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Changes will be posted on this page, and continued use of our website after changes are posted constitutes acceptance of the updated policy.