Shipping & Returns

SHIPPING POLICY

DELIVERY WITHIN NEW ZEALAND

New Zealand Non-Rural - $8.00

New Zealand Rural - $12.00

FREE SHIPPING OVER $80 IN NEW ZEALAND (including rural addresses)

Shipping within New Zealand is via tracked courier – NZ Post or Post Haste.

Orders for the Auckland Region usually take 2-3 business days to arrive, add a day if you are further south.

Once your order is fulfilled (we pack orders Mondays, Wednesdays and Fridays), you’ll receive a tracking number by email so you can follow its progress.

Please keep an eye on your order by following the tracking link in the email. If your order is delayed, try contacting NZ Post / Post Haste directly with your tracking number to see what the status is. If you’re out of luck let me know at Frances@bishopsremedy.com

DELIVERY WITHIN AUSTRALIA

Australia Tracked Courier $25.00 NZD

FREE SHIPPING OVER $150 FOR AUSTRALIA ORDERS

Shipping within Australia is via NZ Post.

Orders usually take 3-5 business days to arrive, add a day if you are further south. Once your order is fulfilled (we pack orders Mondays, Wednesdays and Fridays), you’ll receive a tracking number by email so you can follow its progress.

Please keep an eye on your order by following the tracking link in the email. If your order is delayed, try contacting NZ Post directly with your tracking number to see what the status is. If you’re out of luck let me know at frances@bishopsremedy.com

Returns & Refund Policy

We hope you love everything you order from Bishop’s Remedy. But if something’s not quite right, we’re happy to help with an exchange, store credit, or refund on full-priced items that are in their original unused condition and have their original packaging.

Please email us within 14 days of receiving your order at frances@bishopsremedy.com with your order number and a note about what you’d like to return to start the process.

Carefully re-package the items for the return trip so as not to incur damage and use a tracked courier service, as we can’t take responsibility for lost or damaged parcels.

Return shipping costs are covered by the customer.

You can choose from:

⋄ Exchange (depending on stock availability)
⋄ Store credit for the full value of item (no expiry)
⋄ Refund to your original payment method

Discounted and seconds are final sale and cannot be returned.
Shipping charges from your original order are non-refundable.
All returns are at the discretion of Bishop’s Remedy.

FAULTY OR DAMAGED ITEMS

We check every order carefully before it leaves us and test each batch of candles, but if you receive a faulty, damaged, or incorrect item, please contact us straight away.

If the item is confirmed faulty, we’ll offer a replacement (if available) or your choice of a store credit or refund, including any shipping costs incurred.

Please return faulty goods within 14 days of receiving them.

GIFT CARDS

Gift cards are the perfect way to let someone choose their own Bishop’s Remedy favourites – but please note they are non-refundable and cannot be exchanged for cash.

Each card is valid for two years and can be used online at checkout. Make sure the recipient’s email is entered correctly, especially if you’re scheduling a delivery—once a gift card is sent, it’s considered delivered, and we can’t resend or cancel it.